Privacy Policy

1. Introduction

Incredible Luxury Holidays ("ILH", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, and country
• Travel Preferences: Destinations of interest, travel dates, group size, accommodation preferences, and special requirements
• Business Information: For B2B partners and travel agents — agency name, GST/tax registration number, and business address
• Communication Records: Emails, messages, and enquiry details submitted through our website or portal
• Usage Data: Browser type, IP address, pages visited, and interaction data collected through cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

• Process and manage travel bookings and service requests
• Communicate with you regarding your enquiries, bookings, and updates
• Provide personalised travel recommendations and proposals
• Send promotional materials, newsletters, and special offers (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes
• Maintain our B2B partner and travel agent relationships

4. Sharing Your Information

ILH does not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Hotels, airlines, transport companies, and activity operators necessary to fulfil your booking
• Technology Partners: Website hosting, email, CRM, and analytics platforms that assist in our operations (bound by confidentiality agreements)
• Legal Authorities: When required by law, court order, or government regulation

All third-party service providers are required to handle your data with the same level of care and are prohibited from using it for any other purpose.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand site usage and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

We may use analytics tools (such as Google Analytics) to collect aggregated, anonymised usage data to improve our website performance.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records may be retained for up to 7 years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to legal retention requirements.

7. Data Security

ILH implements industry-standard security measures — including SSL encryption, access controls, and secure servers — to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data ("right to be forgotten")
• Withdraw consent for marketing communications at any time
• Object to or restrict certain processing of your data
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at contact@ilholidays.com.

9. Marketing Communications

If you have opted in to receive marketing communications, we may send you information about destinations, offers, and ILH news. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us directly. We will process your request promptly.

10. Third-Party Links

Our website may contain links to third-party websites (hotel partners, airline portals, etc.). ILH is not responsible for the privacy practices of these external sites and encourages you to review their privacy policies before submitting any personal information.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

ILH reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, requests, or concerns, please contact:

• Email: contact@ilholidays.com
• Phone: +91 8882131878
• Address: UGF 26, Parshvnath Bibhab Plaza, Sector Alpha 1, Greater Noida – 201310, U.P., India